Shipping Policy
Shipping & Delivery
At Supreme Miami, we’re committed to delivering your order quickly and efficiently, both domestically and internationally.
Shipping Rates and Options
- Available Options: We offer standard, expedited, and express shipping options at checkout, with calculated rates based on your location, order weight, and chosen shipping speed.
- International Shipping: We proudly ship internationally! Rates and delivery times will vary by destination and are displayed at checkout.
- TikTok Shop Orders: Shipping options and rates for orders placed through TikTok Shop will align with platform guidelines and will display at checkout.
Order Processing
- Processing Time: Orders are processed within 1-3 business days, excluding weekends and holidays. During peak times, processing may take slightly longer, and we’ll keep you informed of any delays.
- Order Confirmation: Once your order is shipped, you’ll receive an email with tracking information so you can follow its journey.
Estimated Delivery Times
Delivery times depend on your chosen shipping method and destination:
- Standard Shipping (U.S.): Estimated 5-7 business days
- Expedited Shipping (U.S.): Estimated 2-3 business days
- Express Shipping (U.S.): Estimated 1-2 business days
- International Standard Shipping: 10-20 business days (varies by destination)
- International Expedited Shipping: 5-10 business days
Note: Delivery times may vary based on customs processing and other external factors.
Lost, Delayed, or Damaged Packages
- Assistance with Delays: If your package is delayed, please contact us at support@suprememiami.com with your order details, and we’ll work with the carrier to help track it.
- Lost or Damaged Packages: Supreme Miami isn’t liable for carrier delays, but we’re committed to assisting with tracking issues. For damaged packages, please contact us within 48 hours of delivery with photos.
Return & Exchange Policy
We hope you’re thrilled with your Supreme Miami purchase. If you’re not fully satisfied, our return policy is designed to ensure a smooth experience.
14-Day Return Window
- Eligibility: Returns are accepted within 14 days of delivery.
- Condition: Items must be unworn, unwashed, and in their original condition, with tags attached.
- Exclusions: Sale items, gift cards, and custom or personalized orders are final sale and non-returnable.
How to Return an Item
- Contact Us: Email support@suprememiami.com with your order number and reason for return.
- Return Approval: Once approved, you’ll receive instructions for shipping your item(s) back.
- Return Shipping: Customers are responsible for return shipping costs. We recommend a trackable method for security.
Refund Process
- Inspection & Approval: Upon receiving and inspecting your return, we’ll notify you of the refund status.
- Refund Timeline: Approved returns will be refunded to your original payment method within 7-10 business days.
Exchanges
- How to Exchange: To exchange an item, return the original item and place a new order for the desired product.
Questions?
Our support team is here to help! Reach out to support@suprememiami.com, and we’ll ensure a smooth experience for you with Supreme Miami.